Thank you for choosing Dimple Pickleball! We aim to provide you with a seamless shopping experience and ensure that your orders are delivered to you in a timely and efficient manner. Please take a moment to review our shipping policy:

Pre-made Orders: Please allow up to 1 week for your order to be processed and shipped.

Pre-order Items: Please allow up to 4 to 8 weeks for your order to be shipped after the pre-order window closes. Please note that it will be clearly indicated on the product if it is a pre-order item.

International Orders: Please be aware that we are not responsible for paying any import fees, taxes, or duties imposed by your country's customs agency. These fees must be paid by the customer upon delivery. We will not issue refunds for any international orders due to unpaid customs fees.

Lost Packages: Once your order is in the hands of USPS, UPS, or DHL, we are not responsible for any lost or damaged packages during transit. However, we will do our best to assist you in filing a claim with the shipping carrier to recover your lost package.

If you have any questions or concerns regarding your order, please do not hesitate to contact us at support@dimplepickleball.com. We are always here to help!

Thank you for choosing Dimple!

At Dimple Pickleball, we’re committed to crafting paddles you can trust—because our reputation is in your hands. We offer a 6 month warranty for the original owner that covers any major manufacturing defects. This warranty is valid for one year from the purchase date and applies only to brand-new paddles bought directly from Dimple Pickleball or one of our authorized retailers.

Please note: demo paddles and pre-owned paddles are not covered under this warranty. We also can’t cover damage caused by normal wear and tear, improper use, or accidental damage.

To file a claim, please share as much detail about your purchase as possible—your name, email, and order number—along with clear photos or videos of the paddle. Email everything to support@dimplepickleball.com, and our team will be happy to help.

All warranty claims will be reviewed at the sole discretion of Dimple Pickleball.

We want you to love your Dimple Pickleball gear. If you purchased a product that’s unopened, unused, and still in its original packaging, you can exchange it within 30 days of the purchase date.

QUALIFICATIONS

The item must be in brand-new condition, with all original packaging and tags intact.

A receipt or proof of purchase is required.

Exchanges apply only to items purchased directly from Dimple Pickleball or an authorized retailer.

PLEASE NOTE

• We cannot accept exchanges for used or opened items.

To start an exchange, email support@dimplepickleball.com with your order number, item details, and reason for the exchange. Our team will guide you through the process.

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns within 30 days of purchase under the following conditions:

Original Condition: The item must be returned in its original, unused condition, free from wear, damage, or alterations. All original tags must remain attached. 

Proof of Purchase:Please provide your receipt, order confirmation email, or any other proof of purchase when returning an item.

Refund Process: Refunds will be issued to the original form of payment once the return has been received and inspected.

EXCLUSIONS

Certain items, such as final sale products or customized goods, are not eligible for return unless they are defective or damaged upon arrival.

HOW TO RETURN

For online purchases, initiate the return process by contacting our customer service team for a prepaid shipping label (if applicable). Please note that return shipping fees may apply unless the return is due to an error on our part.

PROCESSING TIME

Once we receive your return, please allow up to 10 business days for inspection and processing of your refund.